FAQ
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1. Do you guarantee a refund?
Yes, we refund without questions. We would of course like to know if the fault is on our side and if there is anything we could do better. We are always striving to improve our products, but if you are not satisfied, you will get your money back.
2. What makes your Paint by Numbers kits different from others?
Our kits feature unique designs, high-quality paints, and detailed instructions. From the packaging to the canvas, brushes, and paints, everything is thoughtfully designed and crafted.
- Brushes: After much testing, we've found the best design. The brush handle is the perfect thickness, offering a comfortable grip for long painting sessions without causing fatigue. The brush tips are scientifically sized, allowing you to paint any area easily, and the tips remain in great condition after prolonged use.
- Canvas: Our canvas is wrinkle-free, with clear and large markings for easy reference. It has a fine texture, and the colors are evenly distributed. The high-resolution printed canvas is fade-resistant and won’t cause eye fatigue.
- Paints: Our paints are of artist-grade quality, with vibrant colors and excellent coverage. They won’t fade over time, ensuring your artwork can be displayed for years to come.
The beautiful packaging will make your gift stand out from the rest.
We are very confident in our products, which sets us apart from other brands.
3. Does "Paint by Numbers" help with relaxation?
Especially during times of stress, it can be helpful to focus on simple handwork. In this case, Paint by Numbers is a great way to relax. By coloring the areas and concentrating on the lines, you can escape daily stress and dedicate your attention to this simple pastime.
4. Do I need to be an expert in art to enjoy a Paint by Numbers kit?
Absolutely not! Our kits are designed for all skill levels. They come with clear, simple instructions, making it simple for beginners to create beautiful artwork, while still offering an enjoyable challenge for more experienced artists.
5. Are your Paint by Numbers kits suitable for beginners?
Yes, our kits are designed for all skill levels, including beginners. Each kit comes with simple and clear instructions.
6. What age is the product suitable for?
Our sets are suitable for children aged 4 and over. A special children's collection is available.
7. What if I run out of paint before I finish?
This situation is rare, as we provide absolutely enough paint in each of our packages. We will deliver additional colors to you free of charge if necessary. Please contact us immediately.
8. What materials are your paints made of, and how fast do they dry?
We use high-quality, fast-drying acrylic paints that are ideal for Paint by Numbers. This ensures you get vibrant colors with a quick-drying time, giving you a smooth and enjoyable painting experience.
9. How long does it take to complete a Paint by Numbers kit?
Completion time varies, but typically, a standard-sized kit may take between 6 to 12 hours of painting. We recommend taking your time and painting at your own pace to ensure the most enjoyable experience.
10. Can I order a Paint by Numbers kit as a gift?
Yes, our kits make great gifts! You can purchase one and have it shipped directly to the recipient. If you’re not sure which kit they’d like, we also offer gift cards as an alternative.
11. I haven't received an order confirmation, what now?
If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:
1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.
If this happens, please don't worry and contact us immediately. We will help you resolve the issue.
12. How can I stay updated on your latest products and offers?
Sign up for our newsletter to receive updates on new arrivals, promotions, and exclusive offers directly to your inbox. You can also follow us on social media for real-time updates!
1. What payment methods do you accept?
We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay
2. How do I place an order?
To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.
3. Do I need an account to make a purchase?
No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.
4. Is it safe to shop on your website?
Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.
5. How do you protect my privacy?
We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.
6. I haven't received an order confirmation, what now?
If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:
1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.
If this happens, please don't worry and contact us immediately. We will help you resolve the issue.
7. Is there a minimum order amount?
No, there is no minimum order amount in our online shop! We are grateful for every order from you :)
8. "Buy 2 get 1 free" - does this apply to products of the same size?
Yes, you can select any product in any size on our website.
9. Can I get more accessories for my picture?
Yes, in addition to the standard accessories included with every picture, you can also order extensive additional accessories here. Please note that this will incur extra costs for you.
10. Can I have more brushes for painting?
Yes, each of our kits comes with our carefully designed brushes, which are sufficient for your use. However, if you need more, you can also order additional sets of brushes here. Please note that this will incur extra costs.
11. Why can’t I find a specific product anymore?
In our online shop, you will only find products that are currently in stock. Particularly popular products, colors, or sizes may sell out quickly. Feel free to browse—you’re sure to find excellent alternatives in our product range.
12. Do you offer discounts or promotions?
Yes! We frequently run promotions, discounts, and special sales events. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
1. What is PBN (Paint By Numbers)?
Paint by numbers is easy and anyone can do it. Each area on the canvas is numbered and corresponds to a specific colour. There is no need to mix the colours, just use the brush to colour in the appropriate areas. You can also decide the order of coloring according to your wish. Finally, you will create your own piece of artwork that you can be proud to show off to your family and friends.
2. Does "Paint by Numbers" help with relaxation?
Especially during times of stress, it can be helpful to focus on simple handwork. In this case, Paint by Numbers is a great way to relax. By coloring the areas and concentrating on the lines, you can escape daily stress and dedicate your attention to this simple pastime.
3. Are your paint-by-numbers kits suitable for beginners?
Yes, our kits are designed for individuals of all skill levels, including beginners. Each kit comes with easy-to-follow instructions.
4. What material is your paint and how quickly does it dry?
Our kits come with high-quality, fast-drying acrylic paints, perfect for the Paint by Numbers technique. You'll enjoy vibrant colors that dry quickly for a seamless painting experience.
5. Do I need to mix the colors?
No, you will receive all the required colors in pots – no mixing required.
6. How long does it take to complete a Paint by Numbers kit?
Completion time varies, but typically, a standard-sized kit may take between 6 to 12 hours of painting. We recommend taking your time and painting at your own pace to ensure the most enjoyable experience.
7. Can I preview the effect of my custom artwork?
You can send your images to our email address Support@houseart.uk. Our designers will send you the converted renderings in return.
1. What are your shipping times?
Free shipping 7-15 days. Tracking numbers and tracking links will be sent to you by email after shipment. You can also learn about your shipment information on our shipment tracking page.
2. Do you offer international shipping?
We currently ship to addresses within USA, Canada, United Kingdom, Australia, Ireland. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.
3. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account and visit the "Track" section for order tracking.
4. My picture/product was marked as delivered, but I haven’t received it. What’s going on?
We’re very sorry for this frustrating situation! Based on experience, some postal workers may forget to leave a "pickup card" for recipients. In most cases, the package is waiting at your local post office or was delivered to a neighbor. We recommend checking with neighbors or contacting your local post office first.
If you still can’t find your package, please contact us via Facebook or email at Support@houseart.uk, and we’ll assist you!
5. My delivery address has changed—what should I do?
If you have a new address, please let us know as soon as possible so we can update the shipping address before dispatch. If the product has already been shipped, unfortunately, the address change will no longer be possible.
6. I received the wrong picture/product. What should I do?
We sincerely apologize for this inconvenience! Please contact us at Support@houseart.uk, and we’ll resolve the issue as quickly as possible.
7. My kit is missing accessories. What should I do?
This is very frustrating, and we apologize for the inconvenience! Since our shipping times are relatively long, we recommend quickly purchasing the accessories from a local craft store, and we’ll refund you 10% of the purchase price. Alternatively, we can also send you the new accessories on request, but this may take 1–2 weeks.Please inform us via Facebook or email at Support@houseart.uk.
1. What is your return policy?
If you're not completely satisfied with your purchase, you can return it without any questions asked. Your satisfaction is our priority.
2. I don’t like the design, is an exchange possible?
Of course, an exchange is possible! Please return the picture to us according to our cancellation policy.If you’d like to exchange your picture for another one, include a note with the return, briefly mentioning the new image you’d like. Don’t forget to tell us which new picture you’d like us to send to you.
3. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.
4. Can I change or cancel my order after it's placed?
Once an order is placed and payment is processed, we aim to ship it as soon as possible. If you need to make changes or cancel, please contact us immediately. We’ll do our best to accommodate your request before the order ships.
5. How do I cancel an order?
We’ll begin processing your order within 24 hours of receiving it. If you need to cancel, please reach out to us at support@houseart.uk within 24 hours of placing your order. We'll do our best to accommodate your request. But note that cancellations are not possible if production has started or the order has shipped.
How can I contact customer support?
If you have any questions or need assistance, feel free to contact us:
Email: Support@houseart.uk
Facebook: Houseart
Visit the Contact Us page for more information.